AI customer service for property management
Fault reports taken around the clock
Tenants call about leaks, keys and faults while you are out at the properties or closed. The receptionist takes the fault report with address and flat number, sends urgent cases to the on-call team and the rest to your inbox.
No setup fee. Free for 14 days.
It is six on a Friday.The bathroom is leaking.James answers.
When nobody answers, the fault gets worse
Short phone hours
Many property managers take calls a couple of hours a day. The rest of the time tenants reach a closed line.
Leaks do not wait
A leak on a Friday evening that nobody takes can be water damage by Monday.
Older tenants prefer to call
Not everyone uses the portal. Those who would rather call should be able to report a fault too.
The same questions every day
The laundry room, keys, rubbish collection. Questions that take time from what only you can do.
What the receptionist does
- ✓
The full fault report
Address, flat number, what is wrong and how to reach the tenant, repeated back and confirmed.
- ✓
Urgent to the on-call team
Leaks, flooding and power cuts are sent straight away as urgent, with a transfer to the on-call team if you want.
- ✓
The rest in your inbox
Ordinary cases arrive finished in your email and the app, ready to enter in your system.
- ✓
Answers the questions
Laundry times, rubbish collection and contact details, based on what you tell us.
- ✓
Several properties
The tenant gives the address, so one number works for your whole portfolio.
- ✓
Around the clock
Evenings, weekends and public holidays too.
How to get started
- 1
Tell us about your business
Fill in the form on Get started. It takes two minutes.
- 2
We handle the rest
We read your website, give the receptionist a name and a voice, connect the number and make a test call with you.
- 3
Your customers call
You get your own number to give customers, or forward your current number when you cannot answer.
Rasmus Andersson, founder
I have run operations at a call centre with close to 900 calls a day
I worked for seven years at a call centre with around a hundred employees across three offices. I was responsible for real-time operations and worked on service quality, from the cases where customers were at their most dissatisfied to the numbers that show whether customer service works: answer time, call length and error rate. For the past year and a half I have been building Voqal myself.
Voqal AB is based in Gothenburg, Sweden. Calls and enquiries stay within the EU. People who cannot call can chat on your website, and anyone who wants to talk to a person is transferred to you.
Pricing
Three plans. They differ only in how many call minutes are included.
Start
€89/mo
250 call minutes per month
- ✓Phone and chat on your website
- ✓Transfers to you when needed
- ✓We handle everything for you
Pro
€269/mo
1,500 call minutes per month
- ✓Everything in Start
- ✓Six times the minutes
- ✓Suits most offices and property managers
Business
€629/mo
5,000 call minutes per month
- ✓Everything in Pro
- ✓Several phone numbers
- ✓Priority support
All prices exclude VAT. No setup fee for the plans. Need a custom flow or an integration with your business system? We will send you a quote.
For your industry
Frequently asked questions
Let the next fault report be taken
No setup fee. Free for 14 days.
Try it free for 14 daysContact us
Questions before you get started? We reply within a day.
Call us
+46 10 198 58 54