How the AI customer service works
Every call becomes a finished enquiry
The receptionist answers by phone and chat, asks the right questions and sends you the enquiry with everything you need to act on it. You decide what it knows, where calls are transferred and when you want to be disturbed.
No setup fee. Free for 14 days.
New enquiry, 9.15 pm last night
Voqal
New enquiry: leaking dishwasher
- Name
- Sarah Lind
- Phone
- 07700 900123
- Address
- 12 High Street
- Enquiry
- Dishwasher is leaking. Would like a visit this week, mornings preferred.
Via the chat on your website
All lines are busy.The queue keeps growing.The AI receptionist takes the next call.
You decide, we handle the rest
We start from your website and set up the rest together with you. To change something, tell us or do it yourself in the app. A change applies straight away to both phone and chat.
- ✓
What it knows
Services, prices and common questions. Add or change an answer and the receptionist uses it on the next call.
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Where calls go
Which number calls are transferred to when the caller wants a person. Tell us when it should change.
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What is urgent
You decide which enquiries are marked urgent and reach you straight away.
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When you are disturbed
Notifications on your phone when you want them, silent when you do not.
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Name and voice
The receptionist has the name you choose, with a male or female voice.
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Opening hours
So the receptionist can answer correctly about when you are open and when someone will get back to the caller.
Three ways in, one place out
Customers reach you the way they want. Everything ends up in the same place for you.
Phone
The receptionist answers your number, or a new one you give your customers. It transfers to your mobile when the caller wants a person.
Chat
The same receptionist in the chat on your website, with the same knowledge. One line of code to paste in.
Inbox and app
Every enquiry arrives finished in your email and in the app, with name, number, what it is about and the call as text.
Compared with what you have today
| Voqal | Voicemail | Your own receptionist | |
|---|---|---|---|
| Answers around the clock | Yes | Only records | Office hours |
| Answers questions about you | Yes | No | Yes |
| Enquiry written down and sent | Yes, straight away | No, you listen yourself | Yes |
| Transfers to you | Yes | No | Yes |
Rasmus Andersson, founder
I have run operations at a call centre with close to 900 calls a day
I worked for seven years at a call centre with around a hundred employees across three offices. I was responsible for real-time operations and worked on service quality, from the cases where customers were at their most dissatisfied to the numbers that show whether customer service works: answer time, call length and error rate. For the past year and a half I have been building Voqal myself.
Voqal AB is based in Gothenburg, Sweden. Calls and enquiries stay within the EU. People who cannot call can chat on your website, and anyone who wants to talk to a person is transferred to you.
Pricing
Three plans. They differ only in how many call minutes are included.
Start
€89/mo
250 call minutes per month
- ✓Phone and chat on your website
- ✓Transfers to you when needed
- ✓We handle everything for you
Pro
€269/mo
1,500 call minutes per month
- ✓Everything in Start
- ✓Six times the minutes
- ✓Suits most offices and property managers
Business
€629/mo
5,000 call minutes per month
- ✓Everything in Pro
- ✓Several phone numbers
- ✓Priority support
All prices exclude VAT. No setup fee for the plans. Need a custom flow or an integration with your business system? We will send you a quote.
Frequently asked questions
See how it works for you
No setup fee. Free for 14 days.
Try it free for 14 daysContact us
Questions before you get started? We reply within a day.
Call us
+46 10 198 58 54