AI customer service for e-commerce
Order questions and returns, answered straight away
Where is my order? How do I return something? The receptionist answers by chat and phone around the clock based on your terms, and sends what needs a person finished to you.
No setup fee. Free for 14 days.
It is Sunday evening.The customer wonders where the parcel is.Emma answers.
The same questions take time from selling
Where is my order?
The most common question in e-commerce, and it comes in the evenings and at weekends when nobody answers.
Returns and exchanges
The customer wants to know how, and you need the order number and reason to help.
Questions before buying
Size, material and delivery time. Without an answer the customer leaves the checkout.
Peaks
Sales and holidays bring more questions than customer service can handle.
What the receptionist does
- ✓
Answers from your terms
Delivery times, returns, shipping and payment, based on your website and what you tell us.
- ✓
Takes returns
Order number, email and reason, sent finished to you.
- ✓
Chat and phone
The same receptionist and the same knowledge in the chat on your site and on the phone.
- ✓
Questions before buying
Answers questions about products and delivery while the customer is still on the site.
- ✓
Transfers to you
When something needs a person, the receptionist transfers to you or takes a case.
- ✓
Around the clock
Evenings and weekends too, when many people shop.
How to get started
- 1
Tell us about your business
Fill in the form on Get started. It takes two minutes.
- 2
We handle the rest
We read your website, give the receptionist a name and a voice, connect the number and make a test call with you.
- 3
Your customers call
You get your own number to give customers, or forward your current number when you cannot answer.
Rasmus Andersson, founder
I have run operations at a call centre with close to 900 calls a day
I worked for seven years at a call centre with around a hundred employees across three offices. I was responsible for real-time operations and worked on service quality, from the cases where customers were at their most dissatisfied to the numbers that show whether customer service works: answer time, call length and error rate. For the past year and a half I have been building Voqal myself.
Voqal AB is based in Gothenburg, Sweden. Calls and enquiries stay within the EU. People who cannot call can chat on your website, and anyone who wants to talk to a person is transferred to you.
Pricing
Three plans. They differ only in how many call minutes are included.
Start
€89/mo
250 call minutes per month
- ✓Phone and chat on your website
- ✓Transfers to you when needed
- ✓We handle everything for you
Pro
€269/mo
1,500 call minutes per month
- ✓Everything in Start
- ✓Six times the minutes
- ✓Suits most offices and property managers
Business
€629/mo
5,000 call minutes per month
- ✓Everything in Pro
- ✓Several phone numbers
- ✓Priority support
All prices exclude VAT. No setup fee for the plans. Need a custom flow or an integration with your business system? We will send you a quote.
For your industry
Frequently asked questions
Let customers get answers straight away
No setup fee. Free for 14 days.
Try it free for 14 daysContact us
Questions before you get started? We reply within a day.
Call us
+46 10 198 58 54